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Privacy policy


Privacy Statement

Effective December 2017

LGC Limited, LGC Standards and the LGC Group of Companies are committed to protecting your privacy. Please read the following statement to understand how your personal information will be treated as you make full use of the LGC Standards website. By accessing this site, you are consenting to the information collection and use practices described in this privacy statement.
If you have any questions regarding our privacy statement, or if you wish to raise a concern relating to Data Privacy or enquire further into how your personal data may be used, please feel free to contact LGC’s Global Data Privacy Reporting Lead - Clive Carmichael Jones, LGC Enterprise Rise Management, LGC Limited, Queens Road Teddington TW11 0LY UK by phone on +44 (0)20 8943 8480 or by email clive.carmichael-jones@lgcgroup.com

Our Commitment to Privacy

Your privacy is important to us. To help protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the LGC Standards website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Company
  • Job Title
  • Address
  • Email address
  • Phone number
  • Fax number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.  Occasionally this data may be processed on our behalf (under appropriate contractual and security controls) by suppliers to the LGC Group but always in accordance with the purposes stated above.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared outside the LGC Group of Companies.
You can register with our website if you would like to receive our catalogues as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:

  • Session Cookies - These are temporary cookies that remain in the cookie file of your browser until you leave the site.
  • Persistent cookies - These remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
    Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

To find out more about cookies, please visit the Internet Advertising Bureau (IAB) website

How we use Cookies on our Site

6.1 Session Cookies

  • To allow you to carry information across pages of our site and avoid having to re-enter information.
  • To allow you to maintain a shopping basket
  • Within registration to allow you to access stored information.

6.2 Persistent Cookies

  • To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
  • Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

6.3 Third Party Cookies

Third parties serve cookies via this site. These are used for the following purposes:

  • To tailor content to your preferences
  • To count the number of anonymous users of our site.
  • To provide security within shopping baskets or transactions.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
To find out how to disable/enable cookies, please visit the Internet Advertising Bureau (IAB) website.

Factual errors

You can correct factual errors in your personally identifiable information by sending us a request that allows us to identify the error.  To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

If you have any questions regarding our privacy statement, or if you wish to raise a concern relating to Data Privacy or enquire further into how your personal data may be used, please feel free to contact LGC’s Global Data Privacy Reporting Lead - Clive Carmichael Jones, LGC Head of Enterprise Rise Management, LGC Limited, Queens Road Teddington TW11 0LY UK, by phone on +44 (0)20 8943 8480  or by email clive.carmichael-jones@lgcgroup.com

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